Please read the terms and conditions carefully before using aroegehove.dk/com. By using and shopping on our website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities, or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.

Please note that we only accept orders from private consumers, and you are not allowed to place orders for or on behalf of a business. Please contact us if you wish to sell any A. ROEGE HOVE products in your store or online shop and we will assist you.

Payment

A. ROEGE HOVE accepts payments by Visa/Dankort, Mastercard, Apple Pay. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your actions.

The payment will be withdrawn from your account when the ordered products are ready to be shipped.

All amounts are stated with VAT in the following currencies –
Denmark – Kroner (DKK)

A. ROEGE HOVE utilizes SSL technology one of the most secure systems for ordering online that allows encryption of your information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our website cannot be read in the event someone else intercepts it.

Please note, that no sales are final before we have confirmed and approved your order by sending you a confirmation, and notice of order fulfillment.

We aim to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer to purchase. You will be informed by e-mail and any payments will be refunded if the payment was already processed. The prices and offers displayed on the website are valid at the time they occur unless other specific terms are stated on the Website. Pricing errors, spelling errors, and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website,  we will reject your offer and notify you by e-mail.

Delivery

Delivery for any order is up to 14 days as we do not carry a big stock and all applications are sewn on by hand.

A. ROEGE HOVE ships all products within Denmark with DAO 365. You will always receive a track and trace number to keep track of your parcel from our warehouse to you.

We currently deliver to the countries that are selectable in the checkout process, please contact us if you wish to order from any other countries.

If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.

All delivery charges are added per order.  We will always inform you of the total price, including all taxes, VAT, and other costs such as fees and possible delivery costs before you place your order.

Withdrawals

Items must be returned within 14 days from the day the parcel is received.

Send an email to info@arh.local with the reason for the return and include your name and order number. You will then receive a return label from DHL.
Please note that the shipping cost will be deducted from your refund.

Kindly return the parcel in the same condition as you received it. All items must be returned in unused condition and with their hang tag still attached. Any return that does not meet these criteria will have their refund denied.

Refunds can only be processed to the same payment method and account as the order was made.

If you wish to choose your own courier then please make your return to:

A. ROEGE HOVE
Sølvgade 30A
1307, Copenhagen K
Denmark

Warranty

A. ROEGE HOVE provides 2 years warranty according to Danish law. The warranty applies to all flaws made in material and production. The warranty should be applied within a reasonable time after delivery of the product. Two months are within reason unless anything else is agreed upon or stated. We will refund any reasonable shipping costs.

Warranty is withdrawn, if by any chance an A. ROEGE HOVE product is used in an in-prober way, or for purposes not intended – please be aware of the stated max weight of our bags.

Read about your protection as consumer buying by a PensoPay solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Disputes

If you need to file a dispute towards A. ROEGE HOVE or our products, please visit http://ec.europa.eu/odr.

Copyright and trademarks

All contents included on the website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding, and software, are the property of A. ROEGE HOVE or our suppliers. The contents are protected by Danish and international copyright laws. A. ROEGE HOVE or our content suppliers own the copyright to the above mentioned.

Brand names, product names, logos, and titles that appear on the website are trademarks or trade names and are property of A. ROEGE HOVE. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited unless it is for your own private use.